Frequently Asked Questions & Terms & Conditions

Your Questions Answered

We have detailed our most frequently asked questions in order to help you make your holiday choice.

If you have any other questions please feel free to email them directly to us.

Question: Is our holiday money protected?

Answer: Yes all monies paid to us are covered by the T.T.A (Travel Trust Association) all funds are placed in a Trust account administered by the TTA. Each Booking is protected by a fidelity policy to a minimum value of £11,500.00.

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?

Answer:  The three main reasons we are competitive are:

1. We feel we have to be able to get your attention. When Lifestyle Mobile Home Holidays was formed this was one of our main aims and we therefore planned our costs around being able to offer the same campsites in an equal standard of accommodation at a better price.     

2. We sell direct to the customer and not through a Travel agent.  There are no commission payments built into our prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process.  

3. We are now a brochure less holiday, company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month's old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.  

Question:  Can I request a brochure?

Answer:  No we do not print them. If you feel there is something not covered in the literature on our website please let us know. If you feel you would like to see specific images please let us know. The internet enables us to update, change and review our sales policy in an instant. A brochure is limited by timescales to accuracy and print costs as to what we can show you about our holidays.

We do print some in resort literature which can be picked up from our receptions at any of our campsites.

Questions:  Do you own all your own mobile homes?

Answer: Mainly yes, we own the majority of the accommodation we offer, but we also contract in accommodation from other Tour Operators who like ourselves who purchase the leading manufacturers mobile homes and only operate them for a maximum of 5 years. We also ensure that the same standards of customer service are offered by our partners.

Questions:  Do you provide a BBQ?

Answer:  Yes all our mobile homes come with BBQ either Gas or Charcoal depending on local fire restrictions.

Question:  What is included in the price?

Answer:  Our accommodations are equipped for 6 persons in a 2 bedroom model and 8 persons in 3 bedroom model. All cooking utensils and crockery are provided. Exterior patio furniture including parasol are provided.

Question: Is Bed Linen provided or can we book it?

Bed Linen is included in the price for stays at Castell Montgri but is charged for at all other campsites - £17 double bed (2 pillowcases, 1 bottom sheet, 1 top sheet, 2 bath towels) £12 single bed (1 pillowcase, 1 bottom sheet, 1 top sheet, 1 bath towel).

Question: Are Towels Provided?

Towels are not provided.

Towel Packs are available to pre book for Castell Montgri priced at £10 per pack (beach towel, bath towel, hand towel in each pack)

Towel Packs must be booked minimum 4 weeks before departure.

Towel Packs are available to hire at our Spanish campsites at €15 euro per pack. 

If you book linen hire at any of our campsites other than Castell Montgri then Bath towels are provided in the linen pack.

Question: Are the mobile homes air conditioned?

All our mobile homes except those situated at La Croix du Vieux Pont, Chateau des Ormes, Clarys Plage, Sol a Gogo, Palmyre Loisirs and Le Vieux Port have air conditioning.

Question: Do your mobile homes have decking?

Yes all our mobile homes have decking.

Question:  Do you have Representatives on Site?

Answer:   Yes we do. We employ more mature Representatives who we feel have a genuine love of the area in which they are living. We feel this provides a much better service in terms of professionalism, recommendations, timekeeping and assistance to our customers.

Question: Do you have a children's club?

Answer:  We do not run our own clubs but we do make sure we only work with campsites that run their own clubs with a dedicated fully qualified Children's Representative. Children's clubs are free of charge. Again we reiterate it's one of the reasons why we can sell the holiday at a better price.

At Castell Montgri in Jul & August we run our own club alongside the campsite to compliment this club.

Question: Can we guarantee to be next to family/friends if we make 2 bookings or can we choose our emplacement if we know where we would like to be placed?

Answer: We offer a guaranteed request service if you wish to book as a group or if you request a specific plot. Our charges are as follows:

Guaranteed area of the campsite = £3.50 per night per Mobile Home.

Or

Guaranteed Plot No. = £7.00 per night/per Mobile Home

We offer this unique service to enhance the satisfaction of the holiday to our customers. In doing so it is not normally economically inefficient to do so as we can create short durations between bookings that are difficult to sell. Our charges reflect these losses but give our customers the peace of mind that 2 bookings are together or a specific preferred area of the campsite is guaranteed.

Guaranteed requests must be made at the time of booking. We can not guarantee requests at any stage after the initial booking is made.  

Question:  How does the booking procedure work?

Answer: Complete a price enquiry. If you wish to proceed click ‘Check Availability' In our office hours Mon – Fir 8am – 6pm Sat 10am -4pm you will receive a response within minutes. Outside these hours we will respond the following morning .

Terms & Conditions

YOUR HOLIDAY CONTRACT
The contract is between Lifestyle Holidays Limited and the client being any person traveling or intending to travel on a tour operated by the company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue our confirmation invoice. By making a booking, the lead passenger confirms that all people's names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.

Holiday Protection

We are a member of the Travel Trust Association and ATOL.

As a full member of the TTA, the Travel Trust Association, and ATOL bonded we are able to offer complete peace of mind to you the customer, that your holiday money is safe in our hands.

YOUR FINANCIAL PROTECTION
The Package Travel, Package Holiday and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked through our company and your repatriation in the event of our insolvency. All monies paid to us are covered by the T.T.A (Travel Trust Association) all funds are placed in a Trust account administered by the TTA. Each Booking is protected by a fidelity policy to a minimum value of £11,500.00..

Our ATOL number is ATOL T7168. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

1.Booking Terms & Conditions
All the information on our website has been given in good faith, however, since we include so much detail and as the website is continually updated there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool may be closed. Further, the operation of certain amenities & facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. Eg.water supplies, weather conditions can cause electricity failures. In such circumstances as described Lifestyle Holidays shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practise of France & Spain. The legal and safety requirements of Spain and France are lower than that of the UK or Eire. You should note that the standards imposed are that of France & Spain and not UK or Eire. We must draw your attention to the fact that some parts of the campsite or resort may be in the process of development and building work
but Lifestyle Holidays cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sunbeds, etc. A charge is normally levied for baby sitting, children’s clubs etc. Where applicable.
2. Requests
Whilst we make every effort to adhere to requests no guarantee can be given. We may not be able to notify you before departure if we are unable to meet any special requests. NB. Areas of the campsite can be guaranteed for £3.50 per night. Exact pitches can be guaranteed at £7.00 per nights. Subject to availability.
3.Campsite Rules
All customers will be expected to strictly adhere to campsite rules and regulations as lay down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their campsite regulations we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. Use of Pools outside of opening times is strictly prohibited and customers should expect to expelled from the campsite in such circumstances. Disregarding the Quiet rules in an evening are deemed offensive to other holiday makers and will result in expulsion from the campsite The campsite reserve the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside accommodation but parked in the campsite car park.
4. Ferries and Flights
Any bookings made with ferry operators or airlines are made by Lifestyle Holidays Ltd acting as agents for the relevant operator. You will be bound by the terms and conditions of the relevant operator, copies of which are available on request. These conditions can also be found on the relevant operators website. We cannot accept any responsibility for delay in ferry or flight travel times to or from the UK, whether the delay or cancellation is caused by adverse weather conditions, re-scheduling of times by the transport operator/authorities and /or mechanical breakdown, strike or industrial action or otherwise. However, in certain circumstances you may be able to claim under the insurance policy arranged by Lifestyle Holidays Ltd. In the event of delay you must make your own arrangements for meals and accommodation if required. Lifestyle Holidays Ltd does not provide these for you. Should you change any vehicle details including the addition of roof boxes or bicycle carriers, after the initial booking, this must be communicated to Lifestyle Holidays Ltd. Failure to do so may result in refusal of carriage by the operator for which Lifestyle Holidays Ltd cannot be held liable.
5. Your Journey
It is your responsibility to allow sufficient time for journeys to the campsite, ferry ports, airports. Hotels etc. Lifestyle Holidays Ltd will not make any refunds for unused accommodation or pre-booked travel in any circumstances. In circumstances of illness, breakdown, etc. your holiday insurance policy may provide cover if you fail to arrive at the campsite, ferry ports, airports on time and in the case of pre-booked travel it may sometimes be possible to obtain a refund of alternative transport from the operator though this is dependant on their terms and conditions.
6. Travel Documents & Travel Insurance
For British citizens a visa is not required to visit France or Spain. All British citizens must posses a valid ten year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The travellers guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for Form E111 also available at Post Offices, which is an agreement within the
European Union enabling you to claim back a percentage of medical fees.
It is an express condition of accepting your booking that you ensure you have adequate Travel Insurance in place for your holiday. Lifestyle Holidays Ltd accept no responsibility if you choose to travel without insurance and you are faced with local charges accordingly.
7. If You Have a Problem
In the unlikely event of there being something not to your liking whilst you are on holiday that is in our
direct control you must report it immediately. This will give our Lifestyle Holidays representative an opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration.
If the matter cannot be put right on the spot, detail of your complaint should be recorded on a Comment
form available on request in resort. This should be signed by our representative once completed; you should keep a copy of the form, which together with an accompanying letter must be forwarded to our UK office address within 28 days of the completion of the holiday by recorded delivery. Emails are not acceptable. We will not accept liability in respect of claims outside this period. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Lifestyle Holidays Ltd other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may if you so wish be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme does not apply for claims over £1500 per person or £7500 per booking form or those, which are solely, or mainly in respect of physical injury or illness
or the consequences of such injury or illness. The rules of the scheme provide that the applicant of arbitration must be made within nine months of the date of return of the holiday but in special circumstances it may still be offered outside this time period. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with Lifestyle Holidays Ltd are held by him as your agent until the booking is accepted and there after as our agent. Under no circumstances will any agent of ours have authority to expressly or implied alter the terms of the contract unless that agent has written authority to do so.
8. Personal Insurance
We believe personal insurance is essential for a worry free holiday, so we insist all our customers are insured. We will automatically arrange cover for you unless you advise us at the time of booking that you have an alternative insurance arrangement. We will then request that you submit documentary evidence so that we have a record of your insurer with your booking details. It is your responsibility if taking alternative holiday insurance to ensure that the cover supplied is adequate.
9. Accommodation Deposits
When you are shown into your accommodation with your Representative we ask you to inspect the accommodation. If you are unhappy with any aspects of the accommodation cleanliness or mantainance we ask you to bring it to the attention of our Representative.We will immediately try to rectify the situation. We will then ask you to sign an acceptence form and pay a 80 euro deposit in cash. Reciprocally, we would polietly ask that the accommodation be returned to us at the end of your holiday in the same condition. Your depsoit will be returned to you at the end of the holiday upon inspection of the accommodation. Cleaning products will be made available for your use. We do realise that you may not wish to do any cleaning prior to departure.We can arrange a contract clean for you for 40 euros. The remainder 40 euros from your deposit will be returned... this service is subject to staff availability and workloads and should be requested at your time of arrival.
10. Our Responsibility
You will appreciate that there are many people and companies over whom Lifestyle Holidays Ltd have no control who are involved in the planning and provision of your holiday. Lifestyle Holidays Ltd has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Lifestyle Holidays Ltd will accept responsibility for the standard of service provided to you. We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and sub-contractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Lifestyle Holidays Ltd, its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines nor for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Lifestyle Holidays Ltd relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such
events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.
11. If We Change Your Booking
As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday we will pay you compensation in accordance with the table below. Such major changes being:
Change of scheduled ferry route.
Change of Accommodation
If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us. However, in no case will we pay compensation if the change is due to an event listed in paragraph 12.
Period of notification Given to you Compensation per booking % of basic holiday cost
(excludes supplements and insurance premiums)
More than 56 days Nil
43-56 Days 10%
29-42 Days 15%
15-28 Days 20%
0-14 Days 25%
12. Force Majeure
Important-Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, a adverse weather conditions and similar events beyond our control.
13. Holiday Prices
Our holiday prices are current on our website. Printed prices are for quidance only. Our prices are current at the time of booking only. Prices may be increased or reduced without notification. Prices are based on known costs
14. Payment of Deposit
We require a deposit of £100.00 for each week booked (£150.00 for 10,,11 and 12 night holidays).We will post/email to you a completed booking form for you to check and confirm the details of the booking are correct. When we receive your signed booking form / deposit and insurance premium which is applicable to you chosen holiday we will send our acknowledgment of your booking. Your contract is with Lifestyle Holidays Ltd and operated by Lifestyle Holidays Ltd. If the deposit is not received within the following seven days we reserve the right to treat the booking as cancelled by you and to apply cancellation charges as detailed in paragraph 17. There is not a contract t between us until payment of deposit is received and it acts as our acceptance of the booking in accordance with the contract outlined in these booking conditions, which is subject to English Law, and the exclusive jurisdiction of the English courts.
15. Payment of the Balance
Your balance due date is indicated at the bottom of your booking form and on your confirmation invoice. The balance is due ten weeks before departure. If you do not you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance ten weeks before departure or write cancelling your holiday in accordance with paragraph 17. A 3% charge will be levied on the final balance of all bookings when a credit card is used to pay any element of the holiday package.
Please note that there is no charge for cheque payments. Debit card or Switch card payments are subject to 1% charge of the final balance to cover administration and insurance charges levied on Lifestyle Holidays Ltd by the credit/debit card companies. All cheque payments must be made to Lifestyle Holidays Travel Trust Trustee's account.
16. If You Change Your Booking
If after your booking has been accepted you wish to transfer to a different holiday, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements.
Any changes to your booking or addition of other services ie. Air Conditioning, Bed Linen, Airport Transfers within 28 days of departure will incur a £25 administration fee. Any change to details on the booking within 6 weeks of departure will incur a cancellation charge as set out in paragraph 17 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of £25 will be charged. Insurance premiums are not transferable. If you have authorised the automatic debiting of your credit/debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly.
17. If You Cancel Your Holiday
Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us sent by recorded delivery. The person who signed the booking form must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office. For this reason telephone, fax or email cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as signatory of the booking form. If you have authorised the automatic debiting of your credit /debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly. Please note you may be able to make a claim under your holiday insurance.
Period before Departure within which Insurance Premium. Deposits are non refundable.
Written confirmation is received by refundable Amount of cancellation charge
Lifestyle Holidays Ltd Expressed as a % of Total holiday price. inclusive of extras...
More than 70 days £100 per week booked
57-70 Days 50%
1-56 Days 100%
Important Notice
1. Please note that there may be changes to the content of our website. e & oe Accepted.
2. All holidays advertised on our website are subject to availability & operate subject to there being a minimum number required to operate that holiday. We impose a deadline of 8 weeks prior to the date of departure for deciding if sufficient numbers have booked to travel. In the event that the premium number has not been reached, we reserve the right to cancel your holiday and refund all monies paid.
3.The same holiday is defined as departing on the same day from the same port/airport at the same time to the same campsite in the same accommodation type, for the same number of passengers including personal insurance premiums.
4. Lifestyle Holidays accept no resposibility for left luggage/items. No items can be posted or carried across borders.